Terms and Conditions

In these Terms, the following words and expressions have the meanings set out below unless the context requires otherwise:

References to statutes or statutory provisions include any amendments or re-enactments. Headings are for convenience only and do not affect interpretation. The singular includes the plural and vice versa.

Konve Ltd is a professional practice providing technology, compliance, governance, and people-focused services to businesses and individuals across the United Kingdom. We operate across four active service lines:

• Konve Advisory — outsourced data protection, technology leadership, and governance services, including Fractional DPO, Fractional CTO, ISO 27001 readiness, and governance and compliance advisory.
• Konve IT — Microsoft Cloud delivery services including Microsoft 365, Microsoft Azure, Microsoft Intune, Entra ID, email security, and Cyber Essentials support.
• Konve People — individual-facing services including EquHire (AI-assisted recruitment rights correspondence) and McKenzie Friend support for Employment Tribunal and County Court litigants in person.
• Konve Shop — procurement of hardware, software licences, networking equipment, and technology peripherals.

Konve is preparing to open Konve Legal as an authorised legal practice upon the principal’s qualification as a solicitor through the Solicitors Qualifying Examination. Until that qualification is achieved, Konve does not provide regulated legal advice and is not authorised or regulated by the Solicitors Regulation Authority.

To use our Website, create an account, or engage our services you must:

• be at least 18 years of age;
• be legally capable of entering into binding contracts;
• if acting on behalf of an organisation, have authority to bind that organisation to these Terms; and
• not be prohibited from receiving our services under applicable law.

By using our Website or engaging our services, you confirm that you meet these requirements. We reserve the right to refuse or withdraw services at our discretion, including where we have reason to believe eligibility requirements are not met or where engagement would create a conflict of interest.

Permitted use

You may use the Website for lawful purposes only. You must not use the Website in any way that is unlawful, fraudulent, or harmful to others; to transmit unsolicited communications; to attempt to gain unauthorised access to any part of the Website or its underlying systems; or in any manner that could damage, disable, or impair the Website.

Accuracy of content

We take reasonable care to ensure that the content on the Website is accurate and up to date. However, the Website is provided for general information purposes only and does not constitute advice of any kind. We do not guarantee that the Website will be free from errors or available at all times. We reserve the right to update, modify, or withdraw any content on the Website without notice.

Third-party links

The Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage arising from your use of them.

Cookies

Our use of cookies is governed by our Privacy Policy, available at konvegroup.com/privacy.

Certain features of the Website, including the EquHire portal and purchase history, require you to create an account. When creating an account you must provide accurate and complete information and keep that information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@konvegroup.com if you suspect any unauthorised use of your account.

We reserve the right to suspend or terminate your account at any time if we have reasonable grounds to believe that your account is being misused, that you have breached these Terms, or that maintaining your account creates a legal or security risk.

You may close your account at any time by contacting us. On closure, your account data will be retained and then deleted in accordance with our Privacy Policy.

Scope and engagement

Konve Advisory services (Fractional DPO, Fractional CTO, ISO 27001 Readiness, and Governance and Compliance Advisory) are provided to Business Clients on the basis of an Engagement Letter that sets out the agreed scope, deliverables, fees, and duration. These Terms apply alongside and are incorporated into any such Engagement Letter. In the event of conflict between an Engagement Letter and these Terms, the Engagement Letter prevails in respect of the specific matter to which it relates.

Client obligations

You agree to provide Konve with timely access to information, personnel, and systems reasonably required to deliver the agreed services. We are not responsible for delays or failures in delivery caused by your failure to provide required access or information.

AI-assisted delivery

The Konve operating model uses supervised AI to extend the capacity of the principal practitioner. Routine production, first-pass review, and documentation may be AI-assisted. All such output is reviewed and approved by the qualified principal before delivery. You consent to this operating model by engaging our services.

Named practitioner

Konve Advisory engagements are led by the principal practitioner. Where specialist implementation is required, Konve may engage third-party specialists under direct supervision and within the agreed scope. Any such arrangement will be disclosed to you in advance.

Retainer services

Where a service is provided on a monthly retainer basis, the retainer is billed in advance at the beginning of each month. Unused advisory time within a retainer month does not carry forward unless otherwise agreed in writing. Retainers continue on a rolling monthly basis unless either party gives written notice of termination in accordance with Section 21.

Scope and engagement

Konve IT services encompass Microsoft 365 deployment, tenant assessment, migration, backup, compliance remediation, Microsoft Intune, Entra ID, email security, DMARC/DKIM/SPF, and Cyber Essentials programmes. The specific scope of each engagement is set out in the applicable Engagement Letter or order confirmation.

Third-party platform dependency

Many Konve IT services involve the configuration of third-party platforms (including Microsoft 365, Microsoft Azure, and Microsoft Intune). Our obligations are to deliver the configuration and implementation work agreed in scope. We do not warrant the ongoing performance, availability, or pricing of any third-party platform, and changes made by a third-party vendor to their platform after our engagement is complete are outside our responsibility unless a managed retainer covers ongoing maintenance.

Client environment access

You grant Konve such administrative access to your IT environment as is reasonably required to deliver the agreed services. You warrant that you have the authority to grant such access. Access will be limited to what is required and surrendered upon completion unless a managed retainer is in place.

Cyber Essentials certification

Konve IT offers Cyber Essentials readiness, full programme, and Cyber Essentials Plus preparation services. Certification is awarded by an independent certification body, not by Konve. Our obligation is to prepare your organisation to meet the certification standard; we do not guarantee that certification will be awarded, as the certification body’s assessment is independent. Where certification is not achieved at initial assessment due to factors within the scope of our work, we will provide reasonable remediation support at no additional cost, subject to the terms of your Engagement Letter.

Managed retainers

Managed retainer services (Microsoft 365 Managed Backup, Intune Managed Environment, and Identity and Access Management Managed Retainer) are billed monthly in advance on a rolling basis. They continue until terminated in accordance with Section 21. We will provide reasonable notice of any planned maintenance that may affect service availability.

Nature of the service

EquHire is a digital service providing legal information and AI-assisted administrative support to individuals navigating recruitment processes. EquHire services currently include: Formal Feedback Request, Automated Decision Challenge, DSAR Submission Service, and Recruitment Agency Follow-Up. Each service generates personalised correspondence from information you provide through a secure questionnaire, delivered to your account portal on purchase.

How EquHire works

On purchase of an EquHire service, you will be asked to complete a short questionnaire. Your responses are used to generate personalised correspondence through AI-assisted tools under Konve’s supervision. Correspondence is delivered to your account portal typically within a short time of completing the questionnaire. You are responsible for reviewing the correspondence before use and for sending it to the intended recipient at a time and in a manner of your choosing.

Your obligations

You warrant that the information you provide through EquHire questionnaires is accurate and truthful to the best of your knowledge. You acknowledge that the quality and relevance of the correspondence generated depends on the accuracy of the information you provide. Konve accepts no liability for correspondence that is inaccurate or unsuitable due to information you have provided that is incorrect or incomplete.

Use of generated correspondence

Correspondence generated through EquHire is licensed to you for personal use in connection with the specific recruitment matter for which it was generated. You must not resell, redistribute, or use EquHire correspondence on behalf of third parties.

Cancellation of EquHire services

EquHire services are Digital Content as defined under the Consumer Rights Act 2015. By completing your purchase and requesting immediate access to the service, you expressly request that delivery begins immediately. You acknowledge that your right to cancel within the 14-day cooling-off period is lost once delivery of the Digital Content has begun with your consent. Please see Section 12 for full cancellation terms.

Nature of the service

The McKenzie Friend Service provides procedural and administrative support to individuals representing themselves in Employment Tribunal and County Court proceedings. Support may include case preparation assistance, document organisation, witness statement drafting assistance, and in-person or remote attendance at hearings as a McKenzie Friend. Each engagement is individually scoped and priced following an initial no-obligation enquiry.

Engagement and scope

The scope and fee for each McKenzie Friend engagement are agreed in writing before any work commences. No obligation arises on either party until Konve has assessed your situation and confirmed in writing that it is able to assist, and you have accepted the proposed scope and fee.

Your obligations

You agree to provide Konve with timely and complete disclosure of all information relevant to your case that we reasonably require to provide the service. You acknowledge that you remain the litigant in person and that all decisions about the conduct of your case are yours. Konve will offer support and guidance but will not override or substitute your own judgment or instructions.

Court discretion

You acknowledge that the right of a McKenzie Friend to attend a hearing is subject to the court's discretion. While refusal is uncommon, Konve cannot guarantee attendance. Where a court refuses or limits McKenzie Friend attendance, Konve will provide as much pre-hearing support as possible. Fees for work already carried out remain payable.

No outcome guarantee

Konve does not guarantee any particular outcome in your proceedings. Proceedings outcomes depend on many factors, including the evidence, the law, and the court's independent assessment. Our obligation is to provide the agreed procedural and administrative support to the standard described in Section 16.

Products available

Konve Shop offers hardware, software licences, networking equipment, peripherals, and pre-built systems. Product descriptions, specifications, and images are provided in good faith and are as accurate as our suppliers allow. Minor discrepancies between images and the product supplied do not entitle you to reject the product provided it otherwise conforms to its description.

Order process and contract formation

Placing an order through Konve Shop constitutes an offer to purchase. A contract is formed when we send you an order confirmation by email. We reserve the right to decline any order, including where a product is out of stock, incorrectly priced, or where we have reason to believe an order is fraudulent.

Delivery

Delivery timescales are estimates only and do not form part of the contract. We will deliver products to the address specified in your order. Risk in products passes to you on delivery. Title passes to you on receipt of cleared payment in full.

Software licences

Software products are supplied subject to the end-user licence agreement (“EULA”) of the relevant software publisher. By purchasing software, you agree to be bound by the applicable EULA. Konve acts as a reseller only and is not the software publisher. Licence keys for software sold as electronic delivery are non-refundable once activated.

Consumer rights

If you are a Consumer purchasing physical products, you have statutory rights under the Consumer Rights Act 2015, including the right to receive products that are of satisfactory quality, fit for purpose, and as described. These rights are in addition to any manufacturer’s warranty and are not affected by these Terms.

Business purchases

Where products are purchased by a Business Client, the Consumer Rights Act 2015 does not apply. Products are supplied on the basis of the descriptions provided. Any warranty is limited to that offered by the manufacturer or publisher, and Konve’s liability in respect of defective products is limited as described in Section 18.

Prices for all services and products are as displayed on the Website at the time of purchase or as set out in an Engagement Letter. Konve reserves the right to change prices at any time. Changes to retainer or fixed-fee engagements in progress will be subject to the notice provisions in the applicable Engagement Letter.

Unless stated otherwise, prices are exclusive of VAT. Where VAT is applicable, it will be added at the prevailing rate and shown separately on your invoice.

Payment terms are as follows:

• EquHire and Shop purchases: payment is due in full at the time of order.
• Fixed-fee engagements (Advisory and IT): payment terms are as set out in the applicable Engagement Letter. Unless otherwise agreed, a deposit of 50% of the fixed fee is payable before work commences, with the balance due on delivery of the final deliverable.
• Retainer engagements: the monthly retainer fee is due in advance on the first Working Day of each month.
• McKenzie Friend Service: payment terms are as agreed in the written scope provided before engagement commences.

Where payment is not received by the due date, we reserve the right to suspend services and, in respect of Business Clients, to charge interest on overdue amounts at 8% above the Bank of England base rate per annum pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

Consumer cancellation right — general

If you are a Consumer, you have the right to cancel a contract with us within 14 calendar days of formation (“cooling-off period”) without giving a reason, subject to the exceptions below. To exercise this right, you must notify us clearly before the cooling-off period expires by emailing hello@konvegroup.com or by post to our registered address.

Exception — EquHire and digital services

EquHire services are Digital Content delivered immediately on purchase. By completing your purchase and requesting that delivery begins immediately, you expressly consent to performance beginning before the cooling-off period expires and acknowledge that you thereby lose your right to cancel. If you have not yet started the questionnaire, contact us promptly and we will assess whether a full or partial refund is possible.

Exception — Konve Shop software

Software licence keys that have been activated or delivered electronically are non-returnable and non-refundable once delivered, except where the product is defective.

Konve Shop — physical goods (Consumer)

You have 14 days from receipt of physical goods to cancel your order. You must return goods within 14 days of notifying us of cancellation, in their original condition and packaging. You bear the cost of return postage unless the goods are faulty or not as described. We will issue a refund within 14 days of receiving the returned goods.

Defective products and services

If a physical product is defective or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. If Digital Content (including EquHire output) does not conform to the service description, you are entitled to a repair or replacement, or where that is impossible, a price reduction. Please contact us at hello@konvegroup.com to raise a defect claim.

Advisory and IT engagements — cancellation by Business Client

Cancellation of a fixed-fee Advisory or IT engagement by a Business Client before completion entitles Konve to payment for all work completed to the date of cancellation, plus any committed third-party costs. Cancellation of a retainer engagement requires notice in accordance with Section 21.

Konve IP

All intellectual property rights in the Website, its content, our service methodologies, templates, tools, and any pre-existing Konve materials are and remain the property of Konve Ltd. Nothing in these Terms transfers any ownership of such rights to you.

Deliverables

Upon receipt of full payment for the relevant engagement, Konve grants you a non-exclusive, non-transferable licence to use the Deliverables for the internal business purposes for which they were commissioned. Unless expressly agreed in writing, intellectual property rights in Deliverables remain with Konve. You may not resell, publish, or sub-licence Deliverables without our prior written consent.

EquHire correspondence

EquHire correspondence is generated for your personal use in connection with the specific matter for which it was purchased. You are licensed to use, adapt, and send the correspondence for that purpose. Resale or redistribution of EquHire correspondence is not permitted.

Your materials

You retain ownership of all materials you provide to Konve in connection with any engagement. You grant Konve a limited licence to use those materials for the purposes of performing the agreed services only.

Each party agrees to keep confidential all non-public information received from the other in connection with an engagement (“Confidential Information”) and not to disclose it to any third party without the prior written consent of the disclosing party, except:

• to employees, contractors, or advisers who need to know the information for the purposes of the engagement and who are subject to equivalent confidentiality obligations;
• as required by law, regulation, or court order (in which case the disclosing party will, where lawful, notify the other party before disclosure);
• where the information is or becomes publicly available through no fault of the receiving party;
• where the information was already known to the receiving party before disclosure, free of any obligation of confidence.

Confidentiality obligations survive termination of an engagement for a period of five years. Where an engagement involves the processing of your personal data, our obligations under the applicable data processing agreement are additional to and not replaced by this confidentiality clause.

Konve processes personal data in accordance with its Privacy Policy, available at konvegroup.com/privacy, and in accordance with the UK GDPR and the Data Protection Act 2018.

Where Konve processes personal data on your behalf as a data processor (for example, where you are a Business Client and Konve has access to personal data held in your systems in the course of an IT or Advisory engagement), the parties will enter into a data processing agreement that governs such processing. Please contact privacy@konvegroup.com to request a data processing agreement.

Where you are an individual using EquHire or the McKenzie Friend Service, Konve processes your personal data as a data controller. Please refer to the Privacy Policy for full details of how your data is used and your rights in respect of it.

Konve warrants that it will provide all services with reasonable care and skill, consistent with the standard reasonably expected of a qualified practitioner in the relevant field, in accordance with the agreed scope.

We do not warrant that:

• any Advisory or IT deliverable will achieve a particular commercial outcome beyond what is expressly stated in the scope;
• Cyber Essentials certification will be awarded by the independent certification body;
• EquHire correspondence will achieve any particular response or outcome from its recipient;
• the The Court will permit McKenzie Friend attendance at any hearing; or
• any claim we support will succeed.

For Consumers, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation. In particular, where we supply services to a Consumer, those services must be performed with reasonable care and skill, within a reasonable time, and at a reasonable price where no price was agreed in advance.

To the fullest extent permitted by applicable law:

• The Website is provided “as is” and Konve makes no representations or warranties as to its fitness for any particular purpose, accuracy, or availability.
• Nothing published on the Website, in any Konve blog post, article, or marketing material, constitutes legal, financial, regulatory, or technical advice on which you should rely without taking specific professional advice appropriate to your situation.
• EquHire services provide legal information and administrative tools, not legal advice. The correspondence generated reflects information provided by you and applicable legal frameworks as understood at the time of generation; it does not take account of facts or circumstances not disclosed through the questionnaire.
• Konve does not warrant that AI-assisted elements of any deliverable will be free from inaccuracy. All AI-assisted output is reviewed by the principal practitioner before delivery; however, you should review all deliverables before relying on them.

Exclusions — all clients

Nothing in these Terms excludes or limits Konve’s liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot lawfully be limited or excluded under applicable law, including under the Consumer Rights Act 2015 in respect of Consumer contracts.

Business Clients

Subject to the exclusions above, in respect of any Business Client, Konve’s total aggregate liability in connection with any engagement (whether in contract, tort including negligence, breach of statutory duty, or otherwise) shall not exceed the total fees paid by the Business Client to Konve in respect of the specific engagement giving rise to the claim in the twelve months preceding the event giving rise to the claim. Konve shall not be liable to any Business Client for any indirect or consequential loss, loss of profit, loss of revenue, loss of data, loss of business, or loss of anticipated savings, whether or not advised of the possibility of such loss.

Consumers

Where you are a Consumer, Konve’s liability for any failure to comply with these Terms is limited to the price you paid for the relevant service or product. Konve is not liable to Consumers for indirect or consequential losses except to the extent that such loss was foreseeable and caused by a breach of our obligations under these Terms.

Force majeure

Konve is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to power failures, internet disruption, acts of God, pandemic, government action, or the failure of a third-party platform (including Microsoft services). We will notify you promptly of any such event and take reasonable steps to mitigate its effect.

You agree to indemnify and hold harmless Konve, its principal, and any personnel involved in service delivery from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal costs) arising from or in connection with:

• your use of the Website or any Konve service in a manner that breaches these Terms;
• information you provide that is inaccurate, misleading, or incomplete, including information provided through EquHire questionnaires;
• your infringement of any third-party intellectual property right; or
• any claim by a third party arising from your use of EquHire correspondence or any other Konve deliverable in a manner not authorised by these Terms.

This indemnity does not apply to the extent that a claim arises from Konve’s own negligence, breach of contract, or fraud.

We take complaints seriously and aim to resolve them quickly and fairly. If you are unhappy with any aspect of our services or products, please contact us in the first instance:

We will aim to resolve all complaints within 20 Working Days of receipt. Where a complaint is complex, we will keep you informed of progress. We will provide a written final response.

If you are a Consumer and remain dissatisfied following our final response, you may refer your complaint to the relevant alternative dispute resolution (ADR) provider or, in respect of purchases made online, use the EU ODR platform at ec.europa.eu/consumers/odr. We are not currently members of any ADR scheme but will consider resolution through the courts if a complaint cannot otherwise be resolved.

Termination by notice — retainer and ongoing services

Either party may terminate a retainer or ongoing managed service engagement by giving no less than 30 calendar days’ written notice to the other. Notice must be given by email to the contact address specified in the Engagement Letter. The engagement continues during the notice period and fees remain payable for that period.

Termination for breach

Either party may terminate an engagement with immediate effect by written notice if the other party commits a material breach of these Terms or the applicable Engagement Letter and, where the breach is capable of remedy, fails to remedy it within 14 days of written notice requiring it to do so. Material breach by you includes non-payment of fees, breach of confidentiality, or misuse of Deliverables.

Termination by Konve for cause

Konve may terminate any engagement with immediate effect if: you become insolvent, enter administration, or are subject to a winding-up order; you act in a way that creates a genuine conflict with Konve’s professional obligations; or you fail to provide access or information required for service delivery for a period of more than 30 days despite written request.

Consequences of termination

On termination, all fees due for work completed are immediately payable. Konve will provide reasonable transition assistance to enable continuity of your operations. Sections 13 (Intellectual Property), 14 (Confidentiality), 15 (Data Protection), 18 (Limitation of Liability), 19 (Indemnity), and 23 (Governing Law) survive termination.

Entire agreement

These Terms, together with any Engagement Letter, order confirmation, or statement of work, constitute the entire agreement between the parties in respect of the relevant services and supersede all prior representations, understandings, and agreements. No oral representation or statement made by any employee or representative of Konve shall form part of the Agreement.

Variation

We may update these Terms at any time by posting the revised version on the Website. For existing engagements, material changes will not take effect until 30 days’ notice has been given. Your continued use of our services after that date constitutes your acceptance of the revised Terms. We will flag any material revision at the top of this page.

Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect.

Waiver

No failure or delay by Konve in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach.

Assignment

You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity following a merger, acquisition, or restructuring, provided that such assignment does not materially affect the services you receive. We will notify you of any such assignment.

Third-party rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

Notices

Notices under these Terms must be given by email to the addresses specified in the relevant Engagement Letter or, where no Engagement Letter exists, to hello@konvegroup.com (for notices to Konve) or to the email address associated with your account (for notices to you). A notice sent by email is deemed received on the next Working Day following transmission, provided no delivery failure notification is received.

These Terms and any Agreement formed under them are governed by and shall be construed in accordance with the law of England and Wales.

Subject to the Consumer provisions below, any dispute arising out of or in connection with these Terms or any Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a Consumer, you retain the right to bring proceedings in the courts of the country in which you are habitually resident if that country is within the United Kingdom. Nothing in this clause affects your rights as a Consumer under applicable consumer protection legislation.